Refunds, Returns and Shipping
shipping cost
France without french territory, standard shipping tracked € 6.10 - free over €60
Pick up at Arbre Bleu (74800 La Roche sur Foron) - free
Europe standard shipping tracked €16.00
UK standard shipping tracked €28.00
International shipping tracked €40.00
please contact me if you need any special deliveries, at hello@arbrebleu.com
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Non-returnable items: Gift cards
There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error or items returned more than 14 days after delivery.
Return address:
ArbreBleu - Sylvie Stulz
177 rue soeur Jeanne Antide Thouret
74800, La Roche sur Foron, France
If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, please first check your bank account again.
Then contact your credit card company or bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at hello@arbrebleu.com.